Algolia is a fast-growing company that helps our users deliver an intuitive search-as-you-type experience on their websites and mobile apps. We provide a search API used by tens of thousands of customers in more than 100 countries. Today, Algolia powers 1.5 Trillion searches a year – that’s 4 times more than Bing, Yahoo, DuckDuckGo, Baidu and Yandex combined.
The Role
The Customer Marketing Apprentice role is a 2-year apprentice contract, based in Paris, supporting the Customer Advocacy and Customer Expansion programs that fall under the Customer Marketing function at Algolia. The right person for this role has the ability to build on the foundational work of an existing Customer Marketing program through skillful application of best practices and adherence to strategy.
Native speaker or a minimum of B2 level mastery of French and English, in accordance with Common European Framework of Reference for Languages (CEFR) standards, is required in the role.
As Customer Marketing Apprentice, you will work cross-functionally with Sales, Legal, Customer Success, Product Marketing, Content Marketing, Field and Partner Marketing, Marketing Operations, and Comms to nurture customer relationships, with the goal of driving expansion pipeline, promoting customer retention, and driving adoption and usage rates of key products and capabilities.
You will assist the Customer Marketing Managers with the Customer Advocacy Program engagement, customer story workflow, Customer Hub site updates, newsletter production schedule, review site maintenance, and publicity right governance. The Customer Marketing Apprentice reports directly to the Senior Director of Demand Generation within the Revenue Marketing organization.
Responsibilities include
- Participating in quarterly and annual planning,, during which the team designs and refines Advocacy and Expansion programs to achieve business goals.
- Implementing processes to help ensure that Algolia is compliant in its use of customer logos and references and other publicity rights-related artifacts. You will also collaborate with Customer Success, driving alignment on prioritization, capacity, and customer outreach.
- The Customer Marketing Apprentice will monitor key performance indicators (KPIs) to help evaluate the Advocacy and Expansion programs to increase adoption and usage of Algolia products and capabilities, and improve retention.
Additional duties may include, but are not limited to:
- Executing testing program to strategize, assess, and apply learnings to continuously improve campaign performance.
- Overseeing customer survey efforts to glean insights and evangelize the voice of the customer internally.
- Collaboration with agency and other external vendor resources as necessary
You might be a fit if you have or are:
- Seeking a 24-month apprenticeship program role
- Bac+3/License in Marketing - currently in Master
- Native speaker or a minimum of B2 (CEFR) in English and French
- Excellent English and French written and verbal communication skills, including the ability to confidently communicate with customers
- Experience in Marketing, with a focus on any of the following: campaign strategy and campaign management, customer advocacy and customer expansion, content marketing, and/or live and on-demand event management.
- Customer-centric mindset
- Ability to interpret data, extract insights, and drive campaign improvements
- Project management skills
- Comfortable working on a globally distributed team
